Visual (Sales & Service) Ltd T/A Kinesia ( has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for Kinesia websites and all sub-domains under these domains.


This privacy statement only covers the information collected on Kinesia web sites. The Kinesia web sites contain links to other sites. Kinesia is not responsible for the privacy practices, actions, or the content of such web sites.

Children’s Guidelines

Kinesia requires that all account holders be 18 years of age or older.
Children are not provided access to any Kinesia services in which any personal data is collected beyond the collection of a visitor’s IP address and session status.

If Kinesia becomes aware that any child has accessed Kinesia non-publicly available web sites, the account through which the child has gained access will be terminated.

No information should be submitted to or posted at Kinesia web sites by persons under 13 years of age. Kinesia does not knowingly collect personal information from children under the age of 13. All Kinesia services are open only to persons over the age of 18.

If you believe Kinesia has collected any information from or about anyone under 13, please contact us immediately at

Information Collection

Our web sites use on-line order forms for customers to request services. Through these order forms we collect your contact information and financial information.

Your contact information from the order forms is used to contact you regarding the status of your account and to send you information about Kinesia services available. Financial information that we collect from you is used to bill you for your Kinesia account services and is collected by Shopify Payments, Kinesia does not hold any credit card information.

Kinesia web sites also log IP addresses and other user session information to help diagnose problems with our servers, to administer and improve our web sites, to facilitate marketing of Kinesia products, and to gather broad demographic and statistical information.


Kinesia web sites may use cookies to retain your session state during your logon to the Control Panel. You may opt out of the use of cookies by turning them off in your web browser. However, the use of cookies may be necessary for the use of Kinesia Control Panel, if you do not support sessions.

Public Forums

Kinesia sites make chat rooms, forums, message boards, and news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Information Dissemination

Kinesia will release personally identifiable information about you as is reasonably necessary for the provision of Kinesia services for which you have subscribed. This includes, but is not limited to:

provision of financial information to organisations such as Verisign, RBS, Shopify Payments and SagePay for Kinesia billing purposes, provision of contact and software usage information to our software license providers for the purpose of software licensing compliance, licensing usage calculation, and billing purposes provision of your account information to independent contractors providing services in support of Kinesia delivery of services to you. (Note: all independent contractors to whom Kinesia provides account information are required to sign a non-disclosure agreement).

Transfer information that you provide to apply for separate software licenses through Kinesia such as our Shopping Cart. The information you provide to Kinesia to apply for separate software licenses or directly to the software licensor will be subject to the privacy policy of the licensor and not this Privacy Policy.

In addition, Kinesia may release personally identifiable information necessary for the prosecution or defence of any legal claim or right to which Kinesia is a party. Kinesia will also release personally identifiable information as required by law.


Kinesia web sites have security measures in place to protect against the loss, misuse, or alteration of the information under our control. Your contact and financial information is submitted via a secure (HTTPS) connection and stored in the Kinesia database protected by a firewall. Access to your information is restricted to authorized Kinesia personnel and contracting partners only.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

 General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


Contacting the Web Sites, Opting-out, Deactivating Your Account

If you wish to terminate your account or opt-out of receiving communications from Kinesia which are not reasonably necessary for the provision of services to you, please contact Kinesia at the address below. You may also revise your contact and financial information or terminate your account through the Support Login.

If you have any questions about this privacy statement, the privacy practices of our web sites, or your dealings with Kinesia web sites, you may contact:

Kinesia . 16a Station Road . Whitley Bay . Tyne and Wear . NE26 2RD . UK

Updates to Privacy Policy

Kinesia reserves the right to change these policies at any time. Any changes to the privacy policy will be posted at the web sites.

Users of this site agree to be bound by the Kinesia Service Agreement, Service Level Agreement, and acceptable use policies.